[home][rumors and news][model release matrix][dealer network][desktop calendar][exhaust notes][tov forums][links][search][sponsors][garage][login]

Tire Rack Upgrade Garage
 Search for a Dealer:
 Canadian Flag US Flag
 Honda Acura
 ZIP  
NSX GT3 Evo To Compete Globally in 2019
More.......................
2019 Acura ILX Arrives with Dynamic New Styling, Major Technology Upgrades and New A-Spec Treatment
More.......................
Honda Joins with Cruise and General Motors to Build New Autonomous Vehicle
More.......................
Honda reports September 2018 sales numbers
More.......................
Honda recalling 232,000 2018 Accords and 2019 Insights for rear camera software update
More.......................
2019 Accord arriving in showrooms by November
More.......................
Is a base trim of the Civic Type R finally arriving for MY 2019? (More MY2019 info inside)
More.......................
Team Honda Research wins ST2 at NASA Nationals with their NC1 NSX
More.......................
Accord --> Re: Accord 2.0 Touring: First Impressions
Join Discussion......
Professional Motorsports --> Re: F1 - 2018 United States Grand Prix Race Spoilers
Join Discussion......
Type R --> Re: Top Gear: Here's what seven months living with a Honda Civic Type R is like
Join Discussion......
General Talk --> So they took apart a Tesla 3 and found.......
Join Discussion......
General Talk --> Re: CR-V Hybrid 4wd iMMD
Join Discussion......
RDX --> Re: Drove one over the weekend...
Join Discussion......
IMA/Hybrids --> Re: Check IMA System light is on - what could it mean?
Join Discussion......
Fuel Cell Technology --> Re: DMV Stickers, we don't need no stinking stickers
Join Discussion......
S2000 --> Bridgewater Acura Meet
Join Discussion......
Ridgeline - General Talk --> Re: Honda to bring mystery off-road truck to 2018 SEMA
Join Discussion......
Professional Motorsports --> Re: 2018 MotoGP
Join Discussion......
RDX --> Re: Switch Wheels 2019 RDX Tech to Advance ????
Join Discussion......
Today's Reading Links --> Re: evo's best Japanese cars, 5 new, 5 old
Join Discussion......
Type R --> Re: Engineering Explained on the CTR and its motor
Join Discussion......
Today's Reading Links --> Re: European CO2 madness and why electromobility is pointless
Join Discussion......
First Drive: 2019 Honda Pilot
Read Article....................
2019 Honda Pilot PR Photo Gallery
Read Article....................
First Drive: 2019 Honda Insight
Read Article....................
2019 Honda Insight PR Photo Gallery
Read Article....................
First Drive: 2019 Acura RDX
Read Article....................
2019 Acura RDX Features & Specifications
Read Article....................

[fancy] [flat] [simple]
TOV Forums > Today's Reading Links > > Re: J.D. Power 2011 Customer Service Index: Acura #4

Go to:

Viewing Threshold (What is this?)

Thread Page - [1]
Author
  Post New Thread
TSX69
Profile for TSX69
J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-11-2011 12:23
Reply to This Message Attach Quote to Reply
J.D. Power and Associates Reports: Contrary to Popular Perception, Consumers Say Upselling of 'Unnecessary' Work by Auto Dealers is Rare
Luxury Brands
1. Lexus
2. Jaguar
3. Cadillac
4. Acura
-Industry Average-

Mass Market
1. Mini
2. GMC
3. Buick
4. Cherolet
...
10. Honda
-Industry Average-

Blue_Sky_surfer
Profile for Blue_Sky_surfer
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-11-2011 12:48
Reply to This Message Attach Quote to Reply
Despite some perceptions that auto dealerships routinely pressure customers to accept unnecessary maintenance or repair services, very few service customers indicate experiencing upselling by the dealer, according to the J.D. Power and Associates 2011 U.S. Customer Service Index (CSI) Study(SM) released today.

CanTeX
Profile for CanTeX
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-14-2011 22:23
Reply to This Message Attach Quote to Reply
Blue_Sky_surfer wrote:
Despite some perceptions that auto dealerships routinely pressure customers to accept unnecessary maintenance or repair services, very few service customers indicate experiencing upselling by the dealer, according to the J.D. Power and Associates 2011 U.S. Customer Service Index (CSI) Study(SM) released today.


No upselling? Hmmm. Why do both my '10 Honda and Acura products, with their oil life calculators, have dealer reminder stickers on the windshield telling me my oil needs to be changed in 3,000 miles? Selling to the naive and uninformed.

iNteGRaz92
Profile for iNteGRaz92
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-15-2011 02:28
Reply to This Message Attach Quote to Reply
CanTex wrote:

No upselling? Hmmm. Why do both my '10 Honda and Acura products, with their oil life calculators, have dealer reminder stickers on the windshield telling me my oil needs to be changed in 3,000 miles? Selling to the naive and uninformed.


LOL. i was waiting for someone to try and spin this negatively. anywhere you take your car for an oil change, be it the dealer, or a local mechanic, they will always put a sticker on the windshield to remind you when your next oil change is. thanks for your post though, it made me laugh.

Restless
Profile for Restless
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-15-2011 07:14
Reply to This Message Attach Quote to Reply
iNteGRaz92 wrote:
CanTex wrote:

No upselling? Hmmm. Why do both my '10 Honda and Acura products, with their oil life calculators, have dealer reminder stickers on the windshield telling me my oil needs to be changed in 3,000 miles? Selling to the naive and uninformed.


LOL. i was waiting for someone to try and spin this negatively. anywhere you take your car for an oil change, be it the dealer, or a local mechanic, they will always put a sticker on the windshield to remind you when your next oil change is. thanks for your post though, it made me laugh.

3000 miles is ruducilious, what kind of oil are they using, "made in USSR" 30y ago?

$mooth
Profile for $mooth
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-15-2011 09:03
Reply to This Message Attach Quote to Reply
CanTex wrote:
No upselling? Hmmm. Why do both my '10 Honda and Acura products, with their oil life calculators, have dealer reminder stickers on the windshield telling me my oil needs to be changed in 3,000 miles? Selling to the naive and uninformed.


The dealership I went to when I lived in Austin put down 7500 miles later (in line w/ the manual for my 00 Accord). But in Indianapolis, all the dealerships put down 3000. I think an educated consumer is always key, no matter who you're dealing with.

Grace141
Profile for Grace141
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-15-2011 09:06
Reply to This Message Attach Quote to Reply
iNteGRaz92 wrote:
CanTex wrote:

No upselling? Hmmm. Why do both my '10 Honda and Acura products, with their oil life calculators, have dealer reminder stickers on the windshield telling me my oil needs to be changed in 3,000 miles? Selling to the naive and uninformed.


LOL. i was waiting for someone to try and spin this negatively. anywhere you take your car for an oil change, be it the dealer, or a local mechanic, they will always put a sticker on the windshield to remind you when your next oil change is. thanks for your post though, it made me laugh.



My Acura dealer's service techs placed a reminder sticker on the windshield of the RDX just once but it did read "15%". Without going into a lot of detail or history here, following the maintenance schedule in the manual or the MM is always best. My Honda and Acura dealer service departments are the best I've known provided I know and ask for exactly what I want and need.

CanTeX
Profile for CanTeX
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-15-2011 14:15
Reply to This Message Attach Quote to Reply
$mooth wrote:
CanTex wrote:
No upselling? Hmmm. Why do both my '10 Honda and Acura products, with their oil life calculators, have dealer reminder stickers on the windshield telling me my oil needs to be changed in 3,000 miles? Selling to the naive and uninformed.


The dealership I went to when I lived in Austin put down 7500 miles later (in line w/ the manual for my 00 Accord). But in Indianapolis, all the dealerships put down 3000. I think an educated consumer is always key, no matter who you're dealing with.


That's kinda my point - an educated consumer. Other than the folks on this forum, I believe that's a rare entity. Picture the sweet young lady in her 20s, maybe 30s, who has a car that starts and goes, and occasionally requires fuel. They have zero clue and rely on that nice friendly dealer service guy to tell them when the next oil change is needed. Ka-Ching! (Four examples in my family: two sons and two D.I.L.s - no amount of "discussion" on my part has gotten through. But when they see that windshield sticker, they pay attention to that. Sigh...)

CanTeX
Profile for CanTeX
Re: J.D. Power 2011 Customer Service Index: Acura #4    (Score: 1, Normal) 03-15-2011 14:38
Reply to This Message Attach Quote to Reply
CanTex wrote:
$mooth wrote:
CanTex wrote:
No upselling? Hmmm. Why do both my '10 Honda and Acura products, with their oil life calculators, have dealer reminder stickers on the windshield telling me my oil needs to be changed in 3,000 miles? Selling to the naive and uninformed.


The dealership I went to when I lived in Austin put down 7500 miles later (in line w/ the manual for my 00 Accord). But in Indianapolis, all the dealerships put down 3000. I think an educated consumer is always key, no matter who you're dealing with.


That's kinda my point - an educated consumer. Other than the folks on this forum, I believe that's a rare entity. Picture the sweet young lady in her 20s, maybe 30s, who has a car that starts and goes, and occasionally requires fuel. They have zero clue and rely on that nice friendly dealer service guy to tell them when the next oil change is needed. Ka-Ching! (Four examples in my family: two sons and two D.I.L.s - no amount of "discussion" on my part has gotten through. But when they see that windshield sticker, they pay attention to that. Sigh...)


For perspective, the trip computer on the Honda got to 15% at just under 9,000 miles. Just a little more than the 3,000 on the sticker. Every time I see the 3,000 I get angry - the dealer knows better. Oh, and while we're at it did you know that every area in the country is apparently considered a "severe conditions" area and therefore the dealer says we have to follow the Severe Service schedule? Brown Snow. I'm sorry, but modern cars are built for most climates. But sure, if you drive through daily dust storms, live in Fairbanks, or tow a trailer up mountains, yes you need to follow the Sever Service schedule. Not daily drivers almost everywhere in the country.


 
Thread Page - [1]
Go to:
Contact TOV | Submit Your Article | Submit Your Link | Advertise | TOV Shop | Events | Our Sponsors | TOV Archives
Copyright © 2018 Velocitech Inc. All information contained herein remains the property of Velocitech Inc.
The Temple of VTEC is not affiliated with American Honda Motor Co., Inc. TOV Policies and Guidelines - Credits - Privacy Policy
30 mobile: 0