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TOV Forums > Type R > > Re: Spare Wheel Kit: Damaged Wheel

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garoto
Profile for garoto
Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-20-2018 20:39
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During the mounting process of my spare tire to my CTR Spare Wheel Kit, it seems to be that the installer didn't follow proper procedure and the clamps damaged the inside part of the wheel. There are eight "deep" scratches into the aluminum that are evidence of the machine they used.

They claimed this to be a normal behavior of tire mounting and that it is hard to avoid. I find that to be bullshit.

Is that true or false? I am considering having them replace the whole wheel. Am I picking the wrong battle here?

See photos for yourself.

https://www.instagram.com/p/BjBPx-GAqzl/?taken-by=__garoto

NealX
Profile for NealX
Re: Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-20-2018 21:26
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Hmm. This is a case where I'd ask before the procedure whether or not they could perform the task damage-free. Mostly because I don't trust people to notice the same detail or exercise the same care as I would.

May I ask what you mean by "proper procedure?" Is this something that was communicated before the job?

Since they are in aluminum rust obviously isn't a concern, and they're on what looks to be the inside side of the wheel, they will will be out of sight and perhaps out of mind.

I'd be contemplating the potential/inevitable damage to one of my "running" wheels.

Still, it does suck and I do appreciate your frustration.

garoto
Profile for garoto
Re: Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-20-2018 21:47
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NealX wrote:
Hmm. This is a case where I'd ask before the procedure whether or not they could perform the task damage-free. Mostly because I don't trust people to notice the same detail or exercise the same care as I would.

May I ask what you mean by "proper procedure?" Is this something that was communicated before the job?

Since they are in aluminum rust obviously isn't a concern, and they're on what looks to be the inside side of the wheel, they will will be out of sight and perhaps out of mind.

I'd be contemplating the potential/inevitable damage to one of my "running" wheels.

Still, it does suck and I do appreciate your frustration.



It wasnít talked about, I think itís an implied contract that a wheel shouldnít be damaged. Lesson learned though: show me your machine before you touch my wheels.

I wouldíve gone bizerk if it was one of the actual wheels. Iím still bothered though, I donít like damaged stuff especially in day 0 of ownership.

JeffX
Profile for JeffX
Re: Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-20-2018 22:42
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garoto wrote:
NealX wrote:
Hmm. This is a case where I'd ask before the procedure whether or not they could perform the task damage-free. Mostly because I don't trust people to notice the same detail or exercise the same care as I would.

May I ask what you mean by "proper procedure?" Is this something that was communicated before the job?

Since they are in aluminum rust obviously isn't a concern, and they're on what looks to be the inside side of the wheel, they will will be out of sight and perhaps out of mind.

I'd be contemplating the potential/inevitable damage to one of my "running" wheels.

Still, it does suck and I do appreciate your frustration.



It wasnít talked about, I think itís an implied contract that a wheel shouldnít be damaged. Lesson learned though: show me your machine before you touch my wheels.

I wouldíve gone bizerk if it was one of the actual wheels. Iím still bothered though, I donít like damaged stuff especially in day 0 of ownership.



About a month ago I had one of my tires replaced on my Type R because of a tiny little nail in the tread (thanks, road hazard protection plan!). The dealer informed me that they had purchased some fairly expensive machine which could remove and install the tires without ever making contact with the rim. I didn't get a chance to see it but maybe next time I'm in there I'll ask to watch it in action.

VTEC_Inside
Profile for VTEC_Inside
Re: Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-20-2018 23:58
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JeffX wrote:
garoto wrote:
NealX wrote:
Hmm. This is a case where I'd ask before the procedure whether or not they could perform the task damage-free. Mostly because I don't trust people to notice the same detail or exercise the same care as I would.

May I ask what you mean by "proper procedure?" Is this something that was communicated before the job?

Since they are in aluminum rust obviously isn't a concern, and they're on what looks to be the inside side of the wheel, they will will be out of sight and perhaps out of mind.

I'd be contemplating the potential/inevitable damage to one of my "running" wheels.

Still, it does suck and I do appreciate your frustration.



It wasnít talked about, I think itís an implied contract that a wheel shouldnít be damaged. Lesson learned though: show me your machine before you touch my wheels.

I wouldíve gone bizerk if it was one of the actual wheels. Iím still bothered though, I donít like damaged stuff especially in day 0 of ownership.



About a month ago I had one of my tires replaced on my Type R because of a tiny little nail in the tread (thanks, road hazard protection plan!). The dealer informed me that they had purchased some fairly expensive machine which could remove and install the tires without ever making contact with the rim. I didn't get a chance to see it but maybe next time I'm in there I'll ask to watch it in action.




There it is. Proper equipment and giving a shit go a long way.

Tires were mounted at the factory without a mark on the wheels yet its like finding a needle in a hay stack trying to find a place outside that to do it.

I just accepted the fact that when I needed new tires, they were going to fuck up at least one wheel.

I've watched "techs":
- use a metal valve stem puller against my wheels when the plastic tool was right there on the counter
- carelessly put my wheels on the balancer nicking the paint on the hub opening
- not set the guide right and have it contact the wheel marking the lip of the rim over a portion of the diameter
- use a wire wheel to remove old wheel weight residue, and have the wire wheel poke out between the spokes and scratch the visible face of the rim.

The list goes on. I've seriously contemplating getting a couple of buddies together and buying our own machine to at least mount the tires. Any place I find that manages to do a decent job once has always ultimately gone to shit. My only current option is a 45min drive to a wheel shop that specializes in fancy wheels.

/rant






garoto
Profile for garoto
Re: Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-21-2018 00:41
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JeffX wrote:
garoto wrote:
NealX wrote:
Hmm. This is a case where I'd ask before the procedure whether or not they could perform the task damage-free. Mostly because I don't trust people to notice the same detail or exercise the same care as I would.

May I ask what you mean by "proper procedure?" Is this something that was communicated before the job?

Since they are in aluminum rust obviously isn't a concern, and they're on what looks to be the inside side of the wheel, they will will be out of sight and perhaps out of mind.

I'd be contemplating the potential/inevitable damage to one of my "running" wheels.

Still, it does suck and I do appreciate your frustration.



It wasnít talked about, I think itís an implied contract that a wheel shouldnít be damaged. Lesson learned though: show me your machine before you touch my wheels.

I wouldíve gone bizerk if it was one of the actual wheels. Iím still bothered though, I donít like damaged stuff especially in day 0 of ownership.



About a month ago I had one of my tires replaced on my Type R because of a tiny little nail in the tread (thanks, road hazard protection plan!). The dealer informed me that they had purchased some fairly expensive machine which could remove and install the tires without ever making contact with the rim. I didn't get a chance to see it but maybe next time I'm in there I'll ask to watch it in action.



Interesting. So Honda dealer for tire mounting moving forward? My issue with dealers is that, okay, theyíll take care of the wheel. Then destroy everything else in the car (oil in the interior, car wash with swirls even if you ask for no car wash, yardda, yadda)

I wish the experience at Honda was less miserable. Thereís one dealer I kind of trust 50 miles away. Long drive to put 100 miles on a CTR like that.

Iím going to ask this tireshop (Firestone) to pay me for a brand new wheel. I find the damages unacceptable.


superchg2
Profile for superchg2
Re: Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-21-2018 02:32
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garoto
Profile for garoto
Re: Spare Wheel Kit: Damaged Wheel    (Score: 1, Normal) 05-21-2018 03:54
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Awesome Share superchg2.

 
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