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TOV Forums > CR-V > > Re: 2014 CRV interior rain water leak

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CooperNOLA
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2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 13:28
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Hello! My 2014 CRV EX-L w/ sunroof appears to have developed a water leak. It became apparent after a heavy rain earlier this week. However, the dealer I took it to (have never been there before) is having trouble confirming that the water inside is from a leak and not from either the car having been flooded (nope) or me having left the windows/sunroof open (double nope).
Here is the timeline and description. Any insight is appreciated!

1. Heavy overnight rainstorm. When I got into my car the next morning (it is parked outside), I noticed that the headliner on the driver side was soaking wet near the front between the window and visor. When I began driving, I could *hear* water sloshing in the roof on the driver side. It was most apparent when I sped up to 20+ and then braked to a stop. I didn't check the floor for water and didn't notice any, possibly because I have all-weather mats.

2. Called a recommended local dealer after this initial drive and described the problem. They at first said that their "water specialist" was not in until next week, but I pressed wanting to bring it in the same day so that they could at least inspect it to see if the water inside the roof was going to be problematic. I took the car in 2 hours later and the tech confirmed he heard water in the roof and that the headliner was wet. He asked me to bring the car back the following morning to drop off (I could not leave it that day). He said they would need to check the drain pipes as those were likely the problem.

3. Brought the car in the next morning (yesterday - Friday). Received a call Friday evening from the service manager saying that they could not find a problem with the drain pipes or leaks from the closed sunroof. He only talked about the carped being completely soaked. I asked about the water in the roof and the wet headliner, and he was unaware of either of these things and said the tech I saw previously was not there today. I explained that I brought it in for these 2 issues and he said the headliner was dry and he hadn't been told about anything other than the interior being wet. I explained again what I'd told the tech on the first call and visit, and confirmed for the manager that our street does not flood (he was concerned about the car having been flooded) and that I had not left any windows/sunroof open during the rain. He said that until they find a leak they could not say that it was a warranty issue, but that they would definitely need to rip out the carpet immediately to replace the padding before it molds. He said the water in the carpet was very heavy.

I am not sure what to think -- I've heard of others having water inside the cabin, but usually from clogged or disconnected drain pipes. What else should I be asking about? Are there other causes I need to be sure they check or common flaws to be aware of?

Thanks

Grace141
Profile for Grace141
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 16:14
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A 2014 car is not very old so it doesn't seem likely the moonroof drain tubes are clogged. For water to get in through the moonroof area with it closed would mean the seal around the glass should be replaced. Do you have one of the moonroof visor/deflectors installed?

Separately, is there a chance the water may be entering the car through a gap in the windshield rubber seal? Has the windshield been replaced? And do you have the Honda roof cross bars installed?

VTEC_Inside
Profile for VTEC_Inside
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 19:27
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CooperNOLA wrote:
Hello! My 2014 CRV EX-L w/ sunroof appears to have developed a water leak. It became apparent after a heavy rain earlier this week. However, the dealer I took it to (have never been there before) is having trouble confirming that the water inside is from a leak and not from either the car having been flooded (nope) or me having left the windows/sunroof open (double nope).
Here is the timeline and description. Any insight is appreciated!

1. Heavy overnight rainstorm. When I got into my car the next morning (it is parked outside), I noticed that the headliner on the driver side was soaking wet near the front between the window and visor. When I began driving, I could *hear* water sloshing in the roof on the driver side. It was most apparent when I sped up to 20+ and then braked to a stop. I didn't check the floor for water and didn't notice any, possibly because I have all-weather mats.

2. Called a recommended local dealer after this initial drive and described the problem. They at first said that their "water specialist" was not in until next week, but I pressed wanting to bring it in the same day so that they could at least inspect it to see if the water inside the roof was going to be problematic. I took the car in 2 hours later and the tech confirmed he heard water in the roof and that the headliner was wet. He asked me to bring the car back the following morning to drop off (I could not leave it that day). He said they would need to check the drain pipes as those were likely the problem.

3. Brought the car in the next morning (yesterday - Friday). Received a call Friday evening from the service manager saying that they could not find a problem with the drain pipes or leaks from the closed sunroof. He only talked about the carped being completely soaked. I asked about the water in the roof and the wet headliner, and he was unaware of either of these things and said the tech I saw previously was not there today. I explained that I brought it in for these 2 issues and he said the headliner was dry and he hadn't been told about anything other than the interior being wet. I explained again what I'd told the tech on the first call and visit, and confirmed for the manager that our street does not flood (he was concerned about the car having been flooded) and that I had not left any windows/sunroof open during the rain. He said that until they find a leak they could not say that it was a warranty issue, but that they would definitely need to rip out the carpet immediately to replace the padding before it molds. He said the water in the carpet was very heavy.

I am not sure what to think -- I've heard of others having water inside the cabin, but usually from clogged or disconnected drain pipes. What else should I be asking about? Are there other causes I need to be sure they check or common flaws to be aware of?

Thanks



Time to drop the headliner and check the sunroof drains. Too new to be clogged sure, but doesn't mean it wasn't a fluke bad part that cracked, etc... and is leaking.

CooperNOLA
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 20:03
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Are the sunroof drains what lead to the drainpipes/are these the same things? Their report yesterday was that the drains are clear, but I can ask more pointedly about the sunroof drains if these are different.
CooperNOLA
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 20:04
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Are the sunroof drains what lead to the drainpipes/are these the same things? Their report yesterday was that the drains are clear, but I can ask more pointedly about the sunroof drains if these are different.
CooperNOLA
Profile for CooperNOLA
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 20:05
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Are the sunroof drains what lead to the drainpipes/are these the same things? Their report yesterday was that the drains are clear, but I can ask more pointedly about the sunroof drains if these are different.
CooperNOLA
Profile for CooperNOLA
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 20:08
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Great... apologies for the multiple replies. Posting snafu.
CooperNOLA
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 20:15
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No deflector/visor, crossbars, or windshield replacement. There's been no work on the front end at all. They mentioned that they still need to check the windshield and driver door for leaks but it sounds like the "water specialist" (I am not totally sure of his role) may do this.

I saw the car today and confirmed that the driver's floor is wet near the door and that the headliner now feels dry. Is it possible that the water from the inside of the roof traveled to the floor? From speaking with the service manager yesterday, he sounded like flooding may have been his first concern (there is a lot of street flooding in New Orleans, but not in our area).

VTEC_Inside
Profile for VTEC_Inside
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-06-2017 21:33
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CooperNOLA wrote:
No deflector/visor, crossbars, or windshield replacement. There's been no work on the front end at all. They mentioned that they still need to check the windshield and driver door for leaks but it sounds like the "water specialist" (I am not totally sure of his role) may do this.

I saw the car today and confirmed that the driver's floor is wet near the door and that the headliner now feels dry. Is it possible that the water from the inside of the roof traveled to the floor? From speaking with the service manager yesterday, he sounded like flooding may have been his first concern (there is a lot of street flooding in New Orleans, but not in our area).



To answer the other question, yes they are the same. They didn't answer the question though. Water draining out of the sunroof opening nicely really doesn't confirm that the drains aren't clogged unless you just assume that there is no break in the line.

Yes it is possible that water from up top to easily hit the floor. It runs down the A pillar and between trim pieces and body seams its channeled near the door opening for the most part (given enough water it will soak the floor of course).

Grace141
Profile for Grace141
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-07-2017 12:56
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My guess is the Water Specialist is the young guy they send to the car wash in the car to stare at the window seals with a flashlight.

It's possible a drain tube connection came apart or something but the tubes are limited in the volume of water they can move anyway. Maybe the moonroof mechanism needs to be adjusted to close the glass more fully or something. Honda stopped putting the moonroof cranks in the trunks of the cars and there is no access to the motors in our current cars. It's not like you can see if you can manually close the glass more fully.

It seems like this would have happened earlier in the life of the car though unless something has changed recently.

PoweredbyHondaX
Profile for PoweredbyHondaX
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-07-2017 13:16
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moonroof drain hole is pluged. i work with autoglass. thats gotta be it. or if you have a moonroof visor added sometimes ppl drill them in and it leaks there.

not smart.

you probably have some leafs/debris in the drain holes of the sunroof czusing a backup and then leaking from the headliner.

or it could be the windshield was replaced improperly.

btw dealerships DO NOT DO THEIR OWN GLASS. they contract it out to shops like mine because they can't afford to hire 2 glass guys to sit 24/7.

because its not a common enough to pay their salaries.


so when i do dealerships i charge them say 300.they charge the customer 900 and they pocket the profit. but i have to go there to do the job.

PoweredbyHondaX
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-07-2017 13:25
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ok just read the thread a bit more. i can't help without doing an air pressure test on the windshield to rule it out.

once ruled out its the sunroof. sometimes very rare it sinks and the moulding is not flush with the roof. is that your case? when its fully closed is the roof flush with the rubber surrounding the sunroof?

sometimes in extreme weather this rubber can crack. but im thinking it could be a sagging sunroof. ever so slightly.

close the sunroof completely and see.

have you ever put lugage on your crv roof? like on the rails? this happened before to an explorer months ago.

CooperNOLA
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-08-2017 12:22
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Thank you - I'm calling for an update today and will ask for a list of everything they have tested. I'll request that they do an air pressure test and check the sunroof moulding.

No luggage every on the CRV roof. I have not inspected whether the roof is flush with the sunroof when closing it.


CooperNOLA
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-08-2017 12:27
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If there is an issue with the windshield, would that still allow enough water into the actual roof cavity for me to hear it sloshing around in there? Or would that only be possible with a sun/moonroof issue?
CooperNOLA
Profile for CooperNOLA
Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-08-2017 13:19
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This situation is getting weirder and weirder.

Talked to the service manager again this morning. Having some questions from the this forum was helpful and also helped me understand more of what he was saying.

Here is the update, which has more surprises:

1. Most (to me) troubling issue first - the tech who I saw on Thurs did not confirm to the manager that he saw any water in the headliner or heard any in the roof. Which is the opposite of what the tech told me. I communicated to the manager that this was very concerning because that is what I took it in for and the tech told me the headliner issue was obvious.

2. The floor: the water appears to be coming up from underneath the carpet because the padding is soaked but not all of the carpet is wet. On Saturday I could feel that the carpet on the driver side was wet but not anywhere else in the car. The manager said they have now removed the seats and pulled up the carpet and the padding is wet throughout the car, but only the actual carpet on the driver side. This tells him it's not an issue of water coming down into the carpet. They will have to replace the padding (and carpet? not sure).

3. There is also a very small amount of water inside the center console. Not enough to soak my belongings, but enough for them to see on the bottom, almost like a sheen of water.

4. Relieving my stress the most: there is no evidence of flooding. They found no flood lines and no other markers indicating that the car was flooded. Which is great because it wasn't.

5. They found no evidence of a windshield leak.

6. They have thus far found no evidence of a sunroof leak, nor evidence that the sunroof was left open during the storm. Also great because it wasn't.

7. What's going on now:

- Manager is calling American Honda to get, basically, permission to take EVERYTHING out of the car (all carpet, center console, whatever they can strip down) and do another water test. He said it's clear water is coming in some way, but they do not know how yet.

- They are also going to check the AC drain, but said problems with this usually appear on the passenger side first.

- Since they haven't taken apart the car yet, they have not checked the length of the drain tube from the sunroof. They did confirm that water is flowing out of it correctly but will need to confirm that there are no punctures in the tube.

- There is no timeline for when I'll have my car back.

- This is currently a big mystery for them.

PoweredbyHondaX
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-09-2017 12:01
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CooperNOLA wrote:
If there is an issue with the windshield, would that still allow enough water into the actual roof cavity for me to hear it sloshing around in there? Or would that only be possible with a sun/moonroof issue?


its possible but sounds more like a sunroof thing. if i had your car for 30min i think i can find it easy.

let us know what it ends up being. im curious.

CooperNOLA
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Re: 2014 CRV interior rain water leak    (Score: 1, Normal) 05-10-2017 17:45
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Today's update: interior has been stripped and no leaks have been found. The length of the drain tubes is intact.

I saw elsewhere the the cowl at the base of the windshield has been problematic for others, so that is being checked.


 
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