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TOV Forums > ILX > > Re: My ILX Delivery is mysteriously delayed

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Oldguy
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My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 08:55
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I ordered a white ILX Tech in August. There were none available in Canada then. I was told the color white was one of the last on the production run. I was given a delivery date of Oct 2 which was fine with me. Mid way through Sept I was given the VIN subject to confirmation when the vehicle arrived. On Oct 1, I was told the delivery date had been moved up to Oct 1 so it should arrive at the dealer that day. On Oct 3, I received an apology because the car had not arrived and the dealer had no idea why and had no process for determining why the car was late and where the car is in the system. I've had no communication since then. The dealership is in Kingston, ON and has been open for less than a year. I am becoming suspicious that something has happened and I'm not being told.
Has anyone experienced this lack of communication? Might my car have been redirected to a more important customer? Is it true that dealers have no process for investigating this kind of thing?
Fishbulb
Profile for Fishbulb
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 16:44
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Perhaps they took awhile to get over the shock that someone bought one. Just kidding - I think I've only ever seen one on the road so far.

When I bought my RDX from a Canadian dealer, there was a few month wait as well, and communication was pretty poor. I figured that the main reason for that was because for the sales quota, the sale was counted on the month you put the deposit down, not on the delivery date -hence the lack of interest.
garoto628
Profile for garoto628
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 16:58
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Oldguy wrote:
I ordered a white ILX Tech in August. There were none available in Canada then. I was told the color white was one of the last on the production run. I was given a delivery date of Oct 2 which was fine with me. Mid way through Sept I was given the VIN subject to confirmation when the vehicle arrived. On Oct 1, I was told the delivery date had been moved up to Oct 1 so it should arrive at the dealer that day. On Oct 3, I received an apology because the car had not arrived and the dealer had no idea why and had no process for determining why the car was late and where the car is in the system. I've had no communication since then. The dealership is in Kingston, ON and has been open for less than a year. I am becoming suspicious that something has happened and I'm not being told.
Has anyone experienced this lack of communication? Might my car have been redirected to a more important customer? Is it true that dealers have no process for investigating this kind of thing?



Here's a magic trick: Tell them that if you don't have a written update on the status of your vehicle (the same VIN) in the next 48 hours, you're canceling you will be canceling your order and looking elsewhere. I guarantee you your car will magically appear in their lot. Or at least some information.
superchg2
Profile for superchg2
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 17:09
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Fishbulb wrote:
Perhaps they took awhile to get over the shock that someone bought one. Just kidding - I think I've only ever seen one on the road so far.


I honestly have not seen a single one of these rascals on the road.
xBeastx
Profile for xBeastx
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 18:42
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superchg2 wrote:
Fishbulb wrote:
Perhaps they took awhile to get over the shock that someone bought one. Just kidding - I think I've only ever seen one on the road so far.


I honestly have not seen a single one of these rascals on the road.


I've seen only two.
MGP999
Profile for MGP999
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 22:39
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Sad to say ILX is looking like another flop for Acura, at least for now......
danielgr
Profile for danielgr
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 22:56
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xAbSoLuTexZeRo wrote:
superchg2 wrote:
Fishbulb wrote:
Perhaps they took awhile to get over the shock that someone bought one. Just kidding - I think I've only ever seen one on the road so far.


I honestly have not seen a single one of these rascals on the road.


I've seen only two.


You guys realize that there are less than 7000 on the road, and more than 250 million cars running in the US, don't you?

If you've seen one, you are pretty much a minority... Had that figure be double (14k) it wouldn't have made much of a difference in terms of your personal "spotting".
Besides, I really don't understand why has the OP need to bear with your pointless (to his question) comments.

If you have something to say to help him out, or addressing his question, please do, if not, why don't you simply go adding your bits to related discussions such as this one?

xBeastx
Profile for xBeastx
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 23:15
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MGP999 wrote:
Sad to say ILX is looking like another flop for Acura, at least for now......

Honda either flops or makes a legend.

Some flops:
2012 Civic
CR-Z
ZDX
ILX
Crosstour
Insight
09-11 TL

Some legends:
8th gen Civic
Basically any Civic before 2012
S2000
CR-V
3rd gen TL
CR-X
NSX
Any Type-R or Type-S
Looks like the 2013 Accord will be one

ClementZ
Profile for ClementZ
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 23:54
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xAbSoLuTexZeRo wrote:
MGP999 wrote:
Sad to say ILX is looking like another flop for Acura, at least for now......

Honda either flops or makes a legend.

Some flops:
2012 Civic
CR-Z
ZDX
ILX
Crosstour
Insight
09-11 TL

Some legends:
8th gen Civic
Basically any Civic before 2012
S2000
CR-V
3rd gen TL
CR-X
NSX
Any Type-R or Type-S
Looks like the 2013 Accord will be one




How was the 9th Civic a flop?
It's been selling pretty well...
I know many think it's an inferior car to the 8th gen, but I rarely hear the term "flop" outside of a financial context.

Oh, and add the RL and Vigor to the flops, and add Legend to well..Legends.
BachelorFrog
Profile for BachelorFrog
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 23:55
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I wouldnt say 2012 Civic is a flop, based on sales numbers at-least.
Mike Freitas
Profile for Mike Freitas
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-06-2012 23:58
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xAbSoLuTexZeRo wrote:
MGP999 wrote:
Sad to say ILX is looking like another flop for Acura, at least for now......

Honda either flops or makes a legend.

Some flops:
2012 Civic
CR-Z
ZDX
ILX
Crosstour
Insight
09-11 TL

Some legends:
8th gen Civic
Basically any Civic before 2012
S2000
CR-V
3rd gen TL
CR-X
NSX
Any Type-R or Type-S
Looks like the 2013 Accord will be one




No idea why everyone claims that the '12 Civic is such a flop. We bought our daughter a 4 dr EX with Nav (for college) and other than the hard plastics in the interior, it seems to be a good car. For a girl who commutes to college, at today's fuel prices, we did well. And getting it for $2300 below MSRP made it even better.
danielgr
Profile for danielgr
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-07-2012 00:15
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xAbSoLuTexZeRo wrote:
MGP999 wrote:
Sad to say ILX is looking like another flop for Acura, at least for now......

Honda either flops or makes a legend.

Some flops:
2012 Civic
CR-Z
ZDX
ILX
Crosstour
Insight
09-11 TL

Some legends:
8th gen Civic
Basically any Civic before 2012
S2000
CR-V
3rd gen TL
CR-X
NSX
Any Type-R or Type-S
Looks like the 2013 Accord will be one



Again, why on earth don't you open a damn thread of your own to talk about whatever you want to talk ????

Is it really impossible to ask a question here without a horde of people with way too much free time and the irresistible need of spreading their flop theories around???
Oldguy
Profile for Oldguy
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-07-2012 09:21
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Again, why on earth don't you open a damn thread of your own to talk about whatever you want to talk ????

Is it really impossible to ask a question here without a horde of people with way too much free time and the irresistible need of spreading their flop theories around???


Danielgr, thanks for your comment. At least I did get one good suggestion. I didn't expect much from this type of question. There are a few good guys on this forum, you being one. I just disregard the crap from the others.

330R
Profile for 330R
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-07-2012 16:18
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1. Take the VIN they gave you
2. Look up VIN on CarFax
3. See that the car has been registered, i.e. sold to someone else
4. .....
DCR
Profile for DCR
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-07-2012 17:27
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They know where it is.
garoto628
Profile for garoto628
Re: My ILX Delivery is mysteriously delayed    (Score: 1, Normal) 10-07-2012 17:31
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330R wrote:
1. Take the VIN they gave you
2. Look up VIN on CarFax
3. See that the car has been registered, i.e. sold to someone else
4. .....


Then you know that you should not set foot in that dealership again.
 
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